I didn't receive any LOCQPay Balance after I cashed in.

We apologize for the inconvenience.

There might be mobile traffic so kindly wait for a few minutes for the transaction to be processed. You can also try restarting the app to see if the new LOCQPay Balance has been reflected.

If the problem persists, please send an email to support@pricelocq.com or message us on our official Facebook page with the following details:

If cashed in via credit/debit card or e-wallet:

• Name:
• Mobile #:
• Cash in channel:
• Amount:
• Transaction ID (can be found on the Transaction History page of the app):
• Date and time of cash-in:
• Last 4 digits of your card (for credit/debit cards):
• Screenshot of credit/debit card billing (if available):
• Picture of Valid ID:

If cashed in via over-the-counter:

• Name:
• Mobile #:
• Cash in channel:
• Amount cashed in (excluding transaction fees):
• Date and time of cash-in:
• Reference number:
• Attach a photo of the transaction receipt: